Helpdesk. The truth of helplines.

Useful expressions. https://www.helponclick.com/blog/21-phrases-that-service-staff-must-know/

In pairs, invent a short dialogue in which a client calls to ask for a problem about his/her computer. Use the expressions provided

Listening practice: fill in the gaps. Technical support.

1.- https://www.eslfast.com/robot/topics/dailylife/dailylife08.htm

Listein to the 3 situations. What is the problem?

1. the computer is making noises
2. the computer does not turn on
3. the computer is frozen

What could be the problem?

    a) The cables 

     b)The hard drive

     c) There is no electricity

      d) the CPU

  2.- https://www.esl-lab.com/intermediate/computer-sales-script/

1.- Listen to the conversation and answer:
A) What security issue does the caller mention?

an interesting ppt

this is good for revising basic vocabulary.
SPREADSHEETS POWER POINT

and a video on DATABASES:
DATABASES VIDEO.  

You can read the transcript at the same time that you listen to the video.

You can practise the vocabulary at these sites:
EXCEL

https://www.quia.com/jg/1084412.html

ACCESS

Learning about the present perfect tense

basic structure:

game: how long?

 https://www.cristinacabal.com/?p=14336

Have you ever...?

• Have you ever skipped school?
• Have you ever fallen asleep in the cinema?
• Have you ever been to a nude beach?
• Have you ever done something you regret?
• Have you ever read a whole Harry Potter book?
• Have you ever drunk while underage?
• Have you ever had an accident?
• Have you ever kissed someone on the first date?
• Have you ever read the Bible?
• Have you ever aced a test without studying?
• Have you ever passed out?
• Have you ever slept until 5 pm?
• Have you ever eaten food that fell on the floor?
• Have you ever tried to cut your own hair?
• Have you ever lied to get a job?
• Have you ever regifted something that was gifted to you?
• have you ever given a stranger a fake phone number?
• Have you ever met someone famous?

Input - output and storage

INPUT DEVICES:

https://www.english-online.org.uk/comp/comp6.htm


OUTPUT DEVICES:

https://www.english-online.org.uk/comp/comp12.htm



STORAGE:

https://www.english-online.org.uk/comp/comp19.htm

PAST PROGRESSIVE

PAST SIMPLE

1. Ayer no terminamos la copia de seguridad.
2. La semana pasada formateamos todos los equipos de la oficina.
3. ¿Comprobaste que la impresora estaba conectada al ordenador?
4. ¿Hiciste copia de seguridad de todos tus documentos e imágenes?
5. ¿Enviaste el correo hace dos días?
6. El año pasado creamos un programa para las empresas de la isla.
7. Nuestra empresa no pagó las licencias.
8. Nosotros no recibimos ningún mensaje ayer.