Helpdesk. The truth of helplines.

Useful expressions. https://www.helponclick.com/blog/21-phrases-that-service-staff-must-know/

In pairs, invent a short dialogue in which a client calls to ask for a problem about his/her computer. Use the expressions provided

Listening practice: fill in the gaps. Technical support.

1.- https://www.eslfast.com/robot/topics/dailylife/dailylife08.htm

Listein to the 3 situations. What is the problem?

1. the computer is making noises
2. the computer does not turn on
3. the computer is frozen

What could be the problem?

    a) The cables 

     b)The hard drive

     c) There is no electricity

      d) the CPU

  2.- https://www.esl-lab.com/intermediate/computer-sales-script/

1.- Listen to the conversation and answer:
A) What security issue does the caller mention?